Our internet provider here in France is a company called SFR.

I hate them.

My access has been down for over ten days. I call everyday. Have had French colleagues call in case I am missing something and am given a new reason for the outage every single day: cut fiber line, bad modem, crossed lines at central hub, etc…

I stayed home from a J-O-B meeting today because I was specifically told that a “senior technician” would call me between 8-12. No call! rassin…frassin’… I called them and flipped out of a customer service rep in French when she asked me why it had taken so long to call them about the issue. She transferred me to her boss who started our conversation with “what lights are visible on your modem?” I flipped my shit!

After giving him a passionate history of the issue, making him shush when he tried to interrupt, and explaining how to telnet into their SFR modem as the administrator, he seemed to finally listen.

After checking the account history, and prior notes, he started apologizing profusely. It seems that no work order HAD EVER BEEN WRITTEN?!?!? Son of a bitch!!!!

They gave me 5 days before the issue will be resolved.

I!HATE!THEM!

UPDATE:

France TelComm came by on the 17th – almost three weeks after it went down – and finally got our network up. They disconnected someone else’s on the street in the process…

Insert unhappy face and wet cat noise here.