We got a delivery date for our furniture at the end of January and it was delivered the 1st week of February. Well, some of it showed up… The day before it was to arrive at our door, the local delivery company called and said that there were some empty boxes. Huh? Specifically, a couple of empty wine crates. Damn!!
All told, we are missing 3-ish cases of wine, some carpets (Stamps-With_Foot SUPER pissed about 1 of them), a box of books, an entire desk, a Ryobi drill/tool kit with batteries, a piece to an armoire, a bunch of hardware, a few pictures, a painting that is near and dear to my heart, a big blown glass wine jug, and various other bits and bobs.
The damage to the stuff that did make it though is staggering: gouges, scratches, breaks, marred finish, broken legs, shattered cups and glasses, the whole works. The guys moving and and unpacking were as shocked as we were and after opening one box, one of the guys took out his phone and sent the image inside to a coworker as he called me over. It looked like bathroom cabinets were shaken into a single box, mixed around, a town thrown on top, and a toilet brush & plunger were packed i a box of bath towels… Common sense is not a common virtue.
Our stuff was insured and now we are in the process of submitting a claim – what a joyful experience that is… but at the end of the day, we are safe and warm and my wife still cuddles with me. All the rest is just stuff.
Below are some highlights of the damage and virtuoso packing skills that were on display:
The company doing the shipping has stepped back, can give us ZERO detail about what happened in transit and we were refereed to their insurance company in the UK, who in turn has us working with a subcontractor adjustment firm. It looks like it will be August 2018 before this gets settled, but we have everything documented and noted, so it will get worked out eventually-ish.